Customer Service

Your Experience Matters to Us

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At ORCMA, we are dedicated to providing exceptional customer service to enhance your experience with our symphony. Whether you are attending a concert, participating in our educational programs, or supporting our organization, we strive to ensure your interactions with us are seamless and enjoyable.

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How We Can Help

Ticketing Assistance:

• Purchase and Reservations: Our customer service team is here to help you with ticket purchases, reservations, and seating preferences. We offer various purchasing options, including online, by phone, and in person.

• Exchanges and Refunds: We understand that plans can change. Contact us for assistance with ticket exchanges or refunds as per our ticketing policy. Call: 865-483-5569

 

Event Information:

• Concert Details: Receive up-to-date information on concert schedules, program notes, and guest artist appearances. Our team is happy to answer any questions you may have.

• Venue Directions and Parking: Get detailed directions to our venues and information on parking options to ensure a smooth arrival and departure.

 

Membership and Donations:

• Membership Support: Learn about the benefits of becoming an ORCMA member. Our team can assist you with membership enrollment and renewal.

• Donation Assistance: We appreciate your support! For questions about making a donation, setting up a recurring gift, or exploring sponsorship opportunities, our customer service team is ready to help.

 

Accessibility and Special Needs:

• Accommodations: We are committed to making our events accessible to everyone. Contact us to arrange accommodations for special seating, hearing assistance devices, or other needs.

• Special Services: Learn about our sensory-friendly performances and other initiatives designed to make our events inclusive and enjoyable for all patrons.

 

Contact Us

Reach Out to Our Team:

• Phone: 865-483-5569

• Email: office@orcma.org

• Office Hours: Our customer service team is available 10-2 (most days) to assist you.

 

Visit Us:

• Address: 118 E. Division Road Oak Ridge, TN 37830

• In-Person Assistance: Visit our office during business hours for in-person assistance with tickets, memberships, and more. Call for an appointment: 865-483-5569

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Feedback and Suggestions

We Value Your Feedback:

• Customer Satisfaction: Your feedback helps us improve our services and enhance your experience. Please share your thoughts and suggestions with us.

• Contact Form: Use our online contact form to submit feedback or request additional information. We strive to respond to all inquiries promptly.

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Commitment to Excellence

At ORCMA, we are committed to providing outstanding customer service. Your satisfaction is our priority, and we are here to ensure your experience with our symphony is nothing short of exceptional. Thank you for supporting ORCMA and being a part of our musical community.